Customer Retention Data Analysis

Customer Retention Dashboard For

A Telecom Company

The Business Problem:

The Solution:

Getting new customers is hard and costs the companies a lot of money and time. So, the retention manager in a telecom company doesn’t want to lose existing customers and avoid the effort of trying to communicate with the customers after ending the contract and it’s better to know in advance who is at risk.

Creating an interactive dashboard using Power BI to present the churn customers with demographic details, customer account info, and services to know the top factors that cause the churn. Also, provides an insights summary and recommendations for this analysis.