Call Center Data Analysis
The Business Problem
The Business Problem The call center manager in a telecom company is looking for transparency and insights into the data he has to the call center, he wants great data visualization in such a way that important aspects become very clear. so, he wanted a dashboard that he could use as a basis for discussion with management.
The Solution
Creating a dynamic power BI dashboard that presents the most important KPIs based on the data, which presents in a clear form the daily and monthly trends and the efficiency of calls per agent as answering speed, talking time, and solving the problem. in addition to the calls per hour.